Abstract
Introduction Orthopedics has its own specificities in terms of costs, primarily related to the purchase of orthopedic devices and usage of operating rooms, as well as in terms of management issues connected with the organization of medical staff, nursing care, and ancillary support. This paper analyzes the application of benchmarking techniques in the health care sector. It discusses opportunities and limits of benchmarking in the public service sector, focusing on orthopedics; a sector characterized by its own specificities in terms of costs, organization, and management. Methods This paper takes into consideration the first Italian benchmarking project realized in orthopedics that involved three Italian centers of excellence: IRCCS Istituto Ortopedico Galeazzi (Milan), Azienda Ospedaliera CTO—Maria Adelaide (Turin), and IRCCS Istituto Ortopedico Rizzoli (Bologna). It aimed to carry out a comparative analysis in order to identify the best performance and to improve the service and the organizational effectiveness. Results Relevant differences were assessed between the three hospitals involved and possible areas of innovation were detected. Discussion The results of the study highlight the significant reproducibility of benchmarking techniques due to the opportunity of standardizing procedures. Moreover, the differences concerning location, ownership, supply, purchasing, and accreditation processes, each one a potential limitation, provide information that is helpful in identifying relative gaps and that suggest paths leading to improvement.