Abstract
Nowadays performance analysis and management is crucial for all organizations, especially for those in the healthcare at local level: a context constantly evolving and struggled to formalize, characterized by complexity, heterogeneity and fragmentation. Thus, being aware of own performances is fundamental and the implementation of useful tools to support decision-making processes is strictly required in order to improve offered services in healthcare. Taking into consideration the Day Care Centers for disabled people, performance analysis seems to be more difficult, due, first of all, to the condition of disability and to the management of the workforce.