Abstract
Digital innovation can play a critical role in delivering more innovative solutions for the power generation industry, which is called to manage the complexity of massive electro-mechanical machines to produce energy. Building on a single case study of a large European technology company (the "Provider") which sells Product Life Cycle Management ("PLM") systems, we investigate how the innovation process of the power generation industry (the "end-user") can benefit from the adoption and implementation of a digital innovation such as the PLM system. To this extent, we adopt a capability-based perspective, mapping into a framework (i) the capabilities triggered by the Provider on the end-user for adopting and implementing a PLM system in its innovation process; (ii) the capabilities stemmed from the PLM adoption by the end-user, and deriving from the activities performed by the Provider within the end-user premises.