Please use this identifier to cite or link to this item: http://arl.liuc.it/dspace/handle/2468/6267
Title: The effect of capacity management strategies on employees' well-being: a quantitative investigation into the long-term healthcare industry
Authors: Sebastiano, Antonio
Belvedere, Valeria
Grando, Alberto
Giangreco, Antonio
Issue Date: 2017
Publisher: Elsevier
Bibliographic citation: Sebastiano Antonio, et al. (2017), The effect of capacity management strategies on employees' well-being: a quantitative investigation into the long-term healthcare industry. In: European management journal, vol. 35, n. 4, August 2017, p. 563-573. ISSN 0263-2373. DOI 10.1016/j.emj.2016.12.001.
Abstract: The aim of this study is to understand the effects of different capacity management strategies on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.
URI: http://arl.liuc.it/dspace/handle/2468/6267
Journal/Book: European management journal
ISSN: 0263-2373
Appears in Collections:Contributo in rivista

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