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Title: Developing a performance measurement system for public research centres
Authors: Agostino, Deborah
Arena, Marika
Azzone, Giovanni
Dal Molin, Martina
Masella, Cristina
Issue Date: 2012
Publisher: Brunel University
Bibliographic citation: Agostino Deborah, et al. (2012), Developing a performance measurement system for public research centres. In: International journal of business science and applied management, vol. 7, n. 1, 2012, p. 43-60. ISSN 1753-0296.
Abstract: This study aims at developing a performance measurement system (PMS) for research and development (R&D) activities carried out by public research centres. Public research institutions are characterized by multiple stakeholders with different needs, and the management of R&D activities requires balancing the multiple goals of different stakeholders. This characteristic is a key issue in the process of construction of the PMS. Empirical evidence is provided by an Italian public research centre, where the researchers carried out a project aimed to develop a PMS following action research principles. This project gave the possibility to researchers to interact with different stakeholders and integrate their different information needs in a comprehensive set of key performance indicators (KPIs). As a result, multidimensional framework for measuring R&D performance in a public research centre is proposed and a set of Key Performance Indicators is developed, suggesting implications for academics and practitioners.
Journal/Book: International journal of business science and applied management
ISSN: 1753-0296
Appears in Collections:Contributo in rivista

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