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dc.creatorCreazza, Alessandro-
dc.creatorRestelli, Umberto-
dc.creatorPorazzi, Emanuele-
dc.creatorGaragiola, Elisabetta-
dc.creatorCroce, Davide-
dc.creatorArpesella, Marisa-
dc.creatorDallari, Fabrizio-
dc.creatorNoè, Carlo-
dc.description.abstractPurpose – The purpose of this paper is to develop a benchmarking framework for assessing the performance of the distribution models adopted by the local branches of National Health Services (NHSs) for delivering health technologies to patients at a local level, and to derive prescriptions for enhancing design and optimal management of the distribution models. Design/methodology/approach – The authors focussed the study on the distribution of absorbent devices for incontinence, adopting the analytic hierarchy process as a tool for developing the benchmarking framework. The authors applied the framework to the context of the Italian NHS with respect to the Lombard Local Health Authorities, assessing their performance in terms of operational efficiency and service quality. Findings – The developed framework constitutes a novel contribution, and it allows for generating prescriptions. Through its application to the context studied the authors found that a "one-size-fits-all" distribution model cannot be proposed, as regards both efficiency and effectiveness, since process standardization does not provide benefits or savings in all contexts. Rather, a total landed cost approach in the evaluation of the distribution practices must be adopted. Practical implications – This paper offers to managers and decision makers an innovative approach to the design of distribution models for health technologies. It provides policy makers with prescriptions to develop regulations fostering a comprehensive view of the factors for an optimal health technologies distribution at a local level. Originality/value – Given the dearth of scientific publications focussed on the distribution at the local level of health technologies, this paper significantly contributes to the existing body of knowledge and it offers an innovative framework which can be proficiently replicated in manifold contexts.en
dc.formatA stampait
dc.titleBenchmarking of health technologies distribution models: an investigation of Lombardy's local health authoritiesen
dc.typeArticolo in rivista internazionale referenziatait
dc.subject.keywordsPhysical distributionen
dc.subject.keywordsAnalytical hierarchy processen
dc.subject.keywordsAbsorbent devices for incontinenceen
dc.subject.keywordsHealth technologiesen
dc.subject.keywordsHealthcare logisticsen
dc.identifier.bibliographiccitationCreazza Alessandro, et al. (2016), Benchmarking of health technologies distribution models: an investigation of Lombardy's local health authorities. In: Benchmarking: an international journal, vol. 23, n. 4, 2016, p. 817-842. ISSN
dc.relation.issue4, 2016it
dc.relation.indexedbyScopus - 2-s2.0-84976349108en
dc.relation.indexedbyISI - WOS:000382537300004en
Appears in Collections:Contributo in rivista

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